Sunday 21st December 2014
0800 169 2988
free from most landline phones
0300 123 4560
local cost from a mobile phone
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Report a repair

Did you know that we can offer evening repair appointments up to 6:30pm on weekdays and on Saturdays up until 12 noon?

To report a repair, you can:

  • Call us on:

    0800 169 2988 (free from most UK landline phones) 
    0300 123 4560 (local rate from a mobile phone) 

    You can call us on these numbers from 8.30am until 5.30pm, Monday to Friday.

    Outside of these hours, if you need to contact us to report an emergency repair you will automatically be connected to our out of hours service
  • Report online
  • Email us

When you report a repair we may ask you questions to find out exactly what the problem is.  Please be patient as the more information we have the more quickly we will be able to deal with your repair.

If you think you can smell gas you should call the National Gas Emergency freephone number 0800 111 999.

Condensation in your home
Condensation is formed when moisture comes into contact with a cold surface. It encourages the growth of mould on walls and ceilings and causes woodwork to rot. To prevent this happening remember the following to protect your house from condensation:

  • Reduce the amount of moisture you produce
  • Improve the ventilation
  • Maintain an adequate temperature especially during the winter months

For more information about controlling condensation and mould in your home, read our leaflet below.

PDF File Controlling condensation and mould (1943 KB)