Making a difference

We want to deliver excellent services that offer value for money and meet our customer expectations.   That’s why we have set up ‘Make a Difference’ teams.

Our Make a Difference teams regularly get together with customers to look at how we can improve our services and areas of work.  We have an annual improvement plan, based on latest good practice and customer requests, which sets out the improvements we aim to achieve throughout the year to ensure our services continually improve.

We have Make a Difference teams for the following areas:

• Repairs and asset management
• Income collection
• Lettings and allocations
• Tenancy and neighbourhood management

If you would like to join one of our Make a Difference teams or have any ideas that will help to improve the service we provide please email us